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13 AI-Powered Client Engagement Solutions for Wealth Management

Superior customer experience is one of those things every organization wishes to excel in today – this holds greater importance, especially when it comes to managing a customer’s money. Interpersonal relations has always been a key skill in becoming a successful wealth manager, but now, technology is helping service providers to scale-up using tools that can augment customer engagement efforts. Artificial intelligence-powered tools provide greater support in this regard by allowing wealth managers to automate the customer experience through an intuitive conversational interface. These tools can help wealth management players provide customers with 24/7 access to personalized services and information. Unlike a web interface that fails to be of much help in case of grievance or probing questions, AI-powered virtual agents allow customers to engage just as they would directly with humans. This has a huge impact on enhancing customer experience, which ultimately contributes to customer advocacy.

In the last decade, digitization in wealth management has brought customer onboarding, financial planning, and, most importantly, intelligent advisory services under a few important functions along with routine tasks of regular investment and portfolio rebalancing. Large and deep-pocket firms are making substantial technology investments in cognitive advisory platforms, and AI platforms have become a focal point for such investments. But the access to the new-age capability is not limited to the large players as many AI-powered customer engagement solution providers are helping wealth managers across the spectrum. Here is an illustrative list of 11 such players:

  1. Clinc: Clinc has built Finie, an advanced voice-controlled AI platform for banking. Utilizing a natural language processing engine and scientific discoveries in AI research, Finie emulates human intelligence and is able to understand unstructured, unconstrained speech, and can interpret semantics, intent, and the underlying meaning of user queries. It allows users to converse with their bank account using their own natural language with no special keywords, rule-based commands, or templated questions to learn. The personal assistant answers financial questions unique to each user, offers personalized spending advice, and is able to fulfill any banking task.
  2. Finn.ai: Finn.ai provides a white-label virtual banking assistant that uses artificial intelligence to helps banks and financial institutions for the improvement of customer services and reduce call center volume and cost.
  3. Kasisto: Kasisto has developed a smart AI-powered conversational platform that enables companies to engage and transact with their customers via intelligent conversations. The company offers KAI bot, which is a conversational AI platform powering virtual assistants and smart bots across mobile, messaging, and wearables.
  4. CogniCor: CogniCor is a customer service platform that offers a patent-pending digital assistant software that uses AI to resolve simple complaints using previous solutions. The system consists of three products, namely, cognitive virtual assistant, tech support assistant, and resolution assistant. The cognitive support assistant gives instant synthesized answers to customer complaints.
  5. Boomerang: Boomerang provides AI-powered email productivity software. It adds new features and tools to Gmail and Outlook that help improve writing and can help to remember when to follow-up on messages.
  6. IPsoft: IPsoft provides enterprise AI to some of the world’s largest companies and organizations. Its AI assistant Amilia uses episodic memory, process memory, and intent recognition to respond to complex queries.
  7. Kore.ai: Kore.ai has developed AI-powered chatbots for enterprises to provide solutions in banking, e-commerce, and sales. Kore.ai offers customized chatbots for enterprises to make it easy to deploy at various channels. The company aims to make digital customer interactions faster and more human, and employee work simpler and more efficient. In 2017, Kore.ai partnered with Facebook to build a chatbot for their workplace.
  8. Personetics: Personetics helps over 50 million digital users of the world’s leading financial institutions receive personalized, real-time, relevant guidance at each step of the customer journey. Accurately anticipating individual customer needs, the Personetics Predictive Analytics platform enables financial services providers to deliver a uniquely engaging digital experience that elevates customer satisfaction, affinity, and trust. Led by a team of seasoned FinTech entrepreneurs with a proven track record, Personetics was named to the KPMG FinTech 100 List as well as a 2014 Gartner Cool Vendor and a Top 10 Company to Watch by American Banker.
  9. Cbot: Cbot is a California-based conversational AI solution provider that is serving financial services, e-commerce, telecoms, and customer service sectors. It focuses on enhancing customer experience and increasing customer loyalty and revenue via AI-based chatbots.
  10. X.ai: X.ai is a technology company that provides an AI-powered scheduling network. It integrates with tools like Salesforce, Greenhouse, Zoom, Intercom, and Slack. The AI assistant allows to schedule meeting instantly with coworkers and connections, book conference rooms, and send reminders.
  11. Voicesense: Voicesense provides speech-based predictive analytics solutions that specialize in forecasting individuals’ behavioral tendencies. Its solution links data generated from non-content aspects of speech, such as intonation, pace, and emphasis, to behavioral and personal characteristics. This data is analyzed to produce ready-made, AI-based big data for customer analytics, FinTech, healthcare, human resources, next-gen personal assistant scenarios, and call center interaction analytics.
  12. Plum: Plum develops personal savings assistant solutions for customers. It is an AI-powered Facebook chatbot that enables users to start saving small amounts of money. The chatbot connects the current account, and Plum’s AI learns the user’s spending habits, allowing it to deposit small amounts of money into their Plum savings account every few days automatically. The chatbot was developed by ex-TransferWise employees.
  13. Abe AI: Abe is a smart financial chatbot that helps people to navigate the challenges of money management. Abe can monitor income, keep track of expenses, and help users to achieve their savings goals. It offers AI-powered money management chatbots and white-labeled products for credit unions & banks.

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