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American Express Previews Amex Bot for Facebook Messenger at Cannes-Lions

Cannes, France, June 23, 2016--American Express today unveiled its plans to work with Facebook to explore innovative new experiences to interact with card members in Messenger. The concept demonstrated how American Express® card members could sign up to receive real-time notifications about their purchases, and important information about card benefits and services related to those purchases, via an Amex bot for Messenger. For example, if a Platinum Card® member purchases an airline ticket from Las Vegas to New York City, he or she would receive a purchase notification in Messenger and then may also receive a helpful reminder about how to access The Centurion® Lounge at the airport as well as restaurant recommendations, courtesy of The Infatuation, for the upcoming trip. American Express expects to launch a pilot Amex bot for Messenger in the coming months for eligible US Consumer and OPEN Card Members who opt-in to participate.

As a long-time partner of Facebook, we’re thrilled to be working together to create an innovative experience for our card ...

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