ANZ Internet Banking’s First Digital Upgrade in 13 Years Goes Horribly Wrong

Following the announcement to revamp the online and mobile banking experience, Australia and New Zealand Banking Group (ANZ) relaunched its Internet banking system with very disappointing results. The goal to provide smooth and consistent user experience across all devices turned to a massive frustration as the system was shut down for six hours as part of the upgrade and looked nothing like what was expected. Speed and complicated navigation were among the top mentioned complaints from angry customers. ...

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