KeyReply

artificial intelligence/machine learning

FOUNDING YEAR: 2018
LOCATION: Singapore
Last Update: 01/05/2020

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MEDICI Analysis

KeyReply provides an AI engine for analyzing unstructured data for insights and automation, automatically analyzing and surfacing the most important insights from internal conversations (Slack, HipChat) and external conversations (Service Cloud, Zendesk) to key stakeholders in enterprises every single day. It automates processes and reporting, providing chatbots that respond to customer inquiries in real-time across channels. The company was founded in Singapore and have eventually moved into Block71 in the US in order to cater to global firms and gain better exposure.

Focus

PRODUCTS & SERVICES

AI powered chatbots for customer engagement. AI and analytics on internal and external data to identify issues and provide insights.

REVENUE MODEL

The company follows subscription based pricing model: Basic plan-$5 per month per user. Enterprise plan- Customized plan for businesses.

MAIN CLIENTS

Key customers are from e-commerce

software and hospitality companies. They include Facebook

UX Magazine and TechCrunch

company provided insights

Traction

REVENUE COMMENT:

KeyReply reportedly earns ~US$1,000 per month as of Apr. 2016.

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