KeyReply provides an AI engine for analyzing unstructured data for insights and automation, automatically analyzing and surfacing the most important insights from internal conversations (Slack, HipChat) and external conversations (Service Cloud, Zendesk) to key stakeholders in enterprises every single day.
It automates processes and reporting, providing chatbots that respond to customer inquiries in real-time across channels.
The company was founded in Singapore and have eventually moved into Block71 in the US in order to cater to global firms and gain better exposure.
PRODUCTS & SERVICES:
AI powered chatbots for customer engagement. AI and analytics on internal and external data to identify issues and provide insights.
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Key customers are from e-commerce, software and hospitality companies. They include Facebook, UX Magazine and TechCrunch