Niki is an AI based automated virtual chat agent that can accept customer orders and get it fulfilled through its partnered merchants. The chatbot platform can be used for 20 services includes recharges, pay utility bills, cab/hotel/flight ticket booking, laundry services, food and grocery ordering etc. Niki leverages Natural Language Processing and Machine Learning to converse with customers over a simple chat interface, and place orders on their behalf in seconds with partner businesses. It was a part of SwissRe InsurTech accelerator program in 2016. Niki.ai aims to create a smart marketplace for the e-commerce industry.
Niki.ai, a technology focused company that envisions to make artificial intelligence accessible to everyone, i.e. Businesses and Consumers. The company provides a simple and easy to use chat interface to shop for products and services. To the businesses, it provides a plug and play technology that can be easily integrated everywhere including operating systems, on messaging platforms such as messenger, and on the brand’s applications (app and web).
The company is backed by Mr. Ratan Tata, Unilzer Ventures and Haresh Chawla.
PRODUCTS & SERVICES:
AI powered app to help customers in searching, discovering and paying for multiple services through it.
Enterprise based chatbot software: The company offers business with chatbot SDK which acts as a plug and play technology that can be easily integrated everywhere including operating systems, on messaging platforms such as messenger, and on the brand’s applications. It uses NLP and ML technologies on the backend to make the conversation on the front end look seamless and appear like a human-to-human interaction.
Help its users by giving them smart shopping choices by eliminating the additional time and stain of referring to numerous apps for one service.
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The company as customers from banks, OEMs, and wallets. It has 40+ clients includes HDFC Bank, Oxigen wallet, Zopo Mobiles, Intex, etc.