Sentimer.AI

artificial intelligence/machine learningothers

FOUNDING YEAR: 2015
LOCATION: Spain
Last Update: 01/05/2020

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About

Sentimer is an AI chatbot platform for customer acquisition, X-selling and customer service through personalized & interactive experience. It enables current customer acquisition and support channels to interact using natural language, segment users and provide totally personalized experiences, impacting customer experience, conversion and quality of service.

MEDICI Analysis

Sentimer is an AI-based chatbot platform for customer acquisition and customer service. It enables current customer acquisition and support channels to interact using natural language, segment users. It can be integrated with any messaging platform, social media network or into the company website. It uses data science, NLP, and machine learning based technology to create chatbot. Recently, the company was selected by BBVA Open Talent program 2017.

Focus

PRODUCTS & SERVICES

Sentimer is an AI platform that combines AI, analytics, and other tools to provide real-time UX monitoring, interactive personalization, hyper-targeted offerings, and natural language processing. Banking chatbots: Financial adviser, financial chatbot, cross-selling chatbot, customer service chatbot Insurance chatbots: Insurance adviser, insurance quote, cross-selling, customer service Utilities chatbots: Service chatbots, energy plan adviser, cross-selling, customer insights chatbot Auto chatbots: Car purchase chatbot, car configurator, customer insights chatbot

REVENUE MODEL

We have a dual business and revenue model: we provide our services to enterprises and share their success (only get paid when our chatbots generate a new sale or resolve a customer issue), and sell leads generated through our own financial products recommender in India.

MAIN CLIENTS

Its clients include banks

and insurance companies.

EXISTING PARTNERSHIPS

It has partnered with Firmaprofesional

Serban

Fido

and GlobalSign.

PRIMARY PROBLEM SOLVED

1) Reach out to new segments like millennials using an innovative channel such as chatbots. Companies can now offer a more convenient, interactive channel for communicating with current and prospective customers. 2) Improve the quality of user experience by: - Personalizing in real-time every element of user experience based on user segment, responses and behavior: chatbot adapts the flow of the conversation, results to show, the tone, type of images and multimedia, etc. depending on the responses, explicit intent, user profile, their manner of interacting, customer history, contextual information, etc. - Monitoring in real-time quality of user experience and engagement, and taking corrective actions to ensure it - Enabling interaction with customers based on natural language, customers can use their own words - Allowing for easier self-service and quicker time to solve issues in customer service 3) Maximize conversion of acquisition and cross-selling by: - Determining in real-time user segmentation and lead qualification, and probabilities of abandonment and conversion - Personalizing recommendations and generating customized infographics in real-time - Modifying user interaction according to changes in user behavior that point out to increase probability of abandonment At the heart of our platform lies the combination of Artificial Intelligence, user experience and behavioral models, and deep understanding of the different sales and service issues for each industry.

INTELLECTUAL PROPERTY

Patent(s) NOT_FILED

Traction

REVENUE

$500k - $999k

ACTIVE USERS:

200,000

People

FOUNDERS

Jose Gomez

BOARD MEMBERS AND ADVISORS

Cristian Alonso

NUMBER OF EMPLOYEES

1-10

KEY EMPLOYEES:

Jose Gomez (CEO)

COMMENT:

Our team combines the experiences,skills that are key to the success of our company. Core team: CEO, José Gómez, Engineer with 15+ years in strategy consulting, Artificial Intelligence, biz dev,startups, in Silicon Valley, Europe, Asia CTO, Fran Gómez, IT Engineer with 10+ years launching App Marketplaces,AI/Big data systems in banking, insurance, telecoms,utilities CMO, Natalia Bochan, expert in Fintech Customer Behavior, mktg research,linguistics. Plus we have AI,data scientists,UX experts working full-time in Madrid,remote technical teams in Israel,India.

Momentum

FUNDED

NO

LISTED

NO

For Investors

FUNDING NEEDED:

€500 K

USES OF FUNDS RAISED:

1. New technology development

2. New markets opening

3. New industries and use cases

MONTHS LEFT WITH CURRENT CASH BURN RATE:

8 months from 5 Jun, 2017

COMPETITORS:

Personetics

Innovation Programs

BASICS

FOUNDING YEAR:

2015

LOCATION:

Spain

Views:

146 VISITORS | 277 VIEWS

About

Sentimer is an AI chatbot platform for customer acquisition, X-selling and customer service through personalized & interactive experience. It enables current customer acquisition and support channels to interact using natural language, segment users and provide totally personalized experiences, impacting customer experience, conversion and quality of service.

Subscribe to the MEDICI Inner Circle Membership and gain access to an exclusive Slack community where you can engage in discussions with global industry experts!

MEDICI Analysis

Sentimer is an AI-based chatbot platform for customer acquisition and customer service. It enables current customer acquisition and support channels to interact using natural language, segment users. It can be integrated with any messaging platform, social media network or into the company website. It uses data science, NLP, and machine learning based technology to create chatbot. Recently, the company was selected by BBVA Open Talent program 2017.

Focus+
Momentum+
Traction+
People+
For Investors+
Other+

Innovation Programs

Join the exclusive global FinTech community

Be a part of the global FinTech community on Slack

Sentimer.AI

About

Sentimer is an AI chatbot platform for customer acquisition, X-selling and customer service through personalized & interactive experience. It enables current customer acquisition and support channels to interact using natural language, segment users and provide totally personalized experiences, impacting customer experience, conversion and quality of service.

Focus

PRODUCTS & SERVICES

AI powered chat bot service provider for banking and fin.services, insurance, and utilities for customer acquisition, cross-selling and customer support through personalization and exceptional experience.

REVENUE MODEL

We have a dual business and revenue model: we provide our services to enterprises and share their success (only get paid when our chatbots generate a new sale or resolve a customer issue), and sell leads generated through our own financial products recommender in India.

TOP PROBLEM SOLVED

1) Reach out to new segments like millennials using an innovative channel such as chatbots. Companies can now offer a more convenient, interactive channel for communicating with current and prospective customers. 2) Improve the quality of user experience by: - Personalizing in real-time every element of user experience based on user segment, responses and behavior: chatbot adapts the flow of the conversation, results to show, the tone, type of images and multimedia, etc. depending on the responses, explicit intent, user profile, their manner of interacting, customer history, contextual information, etc. - Monitoring in real-time quality of user experience and engagement, and taking corrective actions to ensure it - Enabling interaction with customers based on natural language, customers can use their own words - Allowing for easier self-service and quicker time to solve issues in customer service 3) Maximize conversion of acquisition and cross-selling by: - Determining in real-time user segmentation and lead qualification, and probabilities of abandonment and conversion - Personalizing recommendations and generating customized infographics in real-time - Modifying user interaction according to changes in user behavior that point out to increase probability of abandonment At the heart of our platform lies the combination of Artificial Intelligence, user experience and behavioral models, and deep understanding of the different sales and service issues for each industry.

PRODUCT DEVELOPMENT STAGE

COMMERCIAL LAUNCH

PRODUCT DEVELOPMENT COMMENT

With our solutions, our clients see great results: customer engagement is much higher than in traditional channels - around 3x. High engagement, along with personalized recommendations based on each customer specific situation and needs, leads to greater conversion rates (depending on product and campaign we've seen from 80% to 400% increase). As customer experience is very good, all the processes easy and fast, customer satisfaction and loyalty go up as well (at least 60% higher). And with some of our clients we've seen that up to 50% of the call-center requests can be easily automated which reduces the costs significantly.

KEY DIFFERENTIATORS

1. Proprietary Artificial Intelligence Technology: All Real-time customization and its application to UX is a proprietary development which equips our chatbots with unique capabilities like personalization of the entire interaction, real-time monitoring of the user experience quality and adaptation on the fly to ensure the results. 2. Own Natural language processing technology powered by Artificial Intelligence and sector-specific databases and vocabularies which allow to interact with our chatbots using everyday language. 3. Time to Market and Flexibility: Our preconfigured use cases reduce the setup time to minimum (1 month); and we can create a totally customized solution for client’s specific needs. 4. Focus on specific business use cases: We work on specific use cases, not generic technology, so our chatbots already include language, transactions and flows specific to each sector. This provides significant value as it improves quality and reduces effort to design and set up.

PRIMARY CUSTOMER TYPE

Enterprise - Banks or Financial Institutions

Enterprise - Others

Consumer

PRODUCT ATTRIBUTES

SaaS

Customer facing

People

FOUNDERS

Jose Gomez

NUMBER OF EMPLOYEES

1-10

KEY EMPLOYEES:

CEO: José Gómez Moreno

CTO: Francisco Javier Gomez

CMO: Nataliia Bochan

employee: Jose Gomez (CEO)

FOUNDER: Jose Gomez

TEAM COMMENT:

Our team combines the experiences,skills that are key to the success of our company. Core team: CEO, José Gómez, Engineer with 15+ years in strategy consulting, Artificial Intelligence, biz dev,startups, in Silicon Valley, Europe, Asia CTO, Fran Gómez, IT Engineer with 10+ years launching App Marketplaces,AI/Big data systems in banking, insurance, telecoms,utilities CMO, Natalia Bochan, expert in Fintech Customer Behavior, mktg research,linguistics. Plus we have AI,data scientists,UX experts working full-time in Madrid,remote technical teams in Israel,India.

BOARD MEMBERS AND ADVISORS:

Cristian Alonso

Momentum

FUNDED

NO

FUNDING COMPLETED

NO

LISTED

NO

FUNDING SERIES