Uniphore

artificial intelligence/machine learninginsurtech

FOUNDING YEAR: 2008
LOCATION: India
Last Update: 01/05/2020

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About

Transforming the contact center with AI, automation and RPA capabilities. #contactcenter #cctr #custserv

MEDICI Analysis

Uniphore Software is a provider of speech recognition technologies. The company offers voice and data technologies to transform a mobile phone into an enterprise service delivery platform. Its technology understands consumer problems and responds actionable insights in natural human speech. London & Partners recognized Uniphore amongst India’s Top 20 Emerging Global Companies in 2016 and Deloitte recognized Uniphore as Technology Fast 500 Asia Pacific in 2015. Recently, the company was announced as a winner of Metlab's accelerator program, collab 2017.

Focus

PRODUCTS & SERVICES

Speech Recognition, voice biometrics, and virtual assistant solutions platform. Speech Analytics auMina Banking Analytics pack: It focuses on business outcomes of reducing risk of non-collection, increasing sales conversion, enhancing customer experience Virtual Assistant Akeira: It allows consumers to ask questions in their natural language, and get the desired answer regardless of the many ways the question may be asked. Voice Biometrics amVoice: It offers consumers a faster and more pleasant experience without having to worry about transactional security.

MAIN CLIENTS

Uniphore has over 100 clients in India

including the State Bank of India

Axis Bank

Cholamandalam

Basix

Airbus and ITC among others.

EXISTING PARTNERSHIPS

The company has partnered with RTBI

Salesrain BPO

Cognizant

Servion and IL&FS.

Traction

REVENUE COMMENT:

The company's expected the annual revenue of $20 million (around Rs 124 crore) by 2017-18.

ACTIVE USERS COMMENT:

Uniphore has worked with over 70 enterprise customers and served over 4 million users (May 2017).

TRACTION COMMENT:

Uniphore has already established some kind of presence in Southeast Asia and West Asia from January this year. It is also looking at raising funds for further expansion into newer markets.

Innovation Programs

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