November 3, 2016
One of the strategic technology trends for 2017 are conversational systems. As defined by Tata Consulting, enterprise conversational systems offer a messaging or conversation-driven user experience and facilitate contextual conversations around business events. Through connected APIs, enterprises can build conversational systems that aggregate business events from every area of the enterprise to facilitate people-to-people, people-to-systems, and systems-to-systems interactions.
Gartner ranges conversational systems from bidirectional text or voice conversations (simple questions about the weather) to more complex interactions such as collecting oral testimony from crime witnesses to generate a sketch of a suspect.
While modern conversational systems are yet somewhat simple (they often require a lot of sweat, voice regulation and rephrasing before the system can answer something substantial), conversational systems of the future will be able to adapt to a multitude of forms of requests, hear and understand ‘complex’ sentences. In fact, there are interesting companies in the market working on advancing machines' capability t ...