January 26, 2018
Ant Financial found through data analysis that young women who like tight jeans have their phone screens replaced more frequently. It then launched screen insurance targeting the demographic, China Daily Reports. And that is just one of the fascinating examples of how the combination of human and machine intelligence can drive unexpected business outcomes when applied to a vast data pool .
The smart customer service, a system launched in 2015 for automated customer calls, has recently surpassed human performance in terms of customer satisfaction.
AI is an important ...