Debt Collection in 2019 – From Recovery to Retention

December 27, 2018

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In October 2018, the total outstanding consumer debt in the US surpassed $3.96 trillion – a continuously increasing volume (in Q1 2018, the total outstanding consumer debt in the US was at ~$3.86 trillion) that could make debt collection one of the hottest businesses of 2019. Q3 2018 delinquency rates for consumer loans is at 2.28% (credit card loans at 2.49%) – a number that represents an opportunity for companies operating in the lending space to focus on practices ensuring sustainable and responsible recovery of funds.

While consumer debt continues to mount, recovery rates remain dismal. The estimated

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