January 3, 2017
The technology-driven innovation in financial services industry is largely attributed to the rise of FinTech. Various segments of the financial services industry are now booming with new innovative products and services offered by exciting startups. Be it lending, payments, InsurTech, banking or so on, the list of FinTech players disrupting the FS ecosystem keeps growing every day.
Customer experience is the focus in the new-generation financial services industry. It is the key differentiator as the tech-savvy, new-gen millennials form the crux of the customer base of any organization. With CX as a strategic priority, FinTech startups lead the way.
Looking at this as an opportunity, banks have a lot to gain from this wave of disruption as they look forward to enhancing their technological capabilities and customer experience by means o ...