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Exclusive Interview with John Hibel of Contact Solutions: Keeping Up With Mobile Trends and Demands

This week, Let’s Talk Payments had to chance to talk with John Hibel, Director of Marketing at Contact Solutions, one of the top IVR providers in North America. Payments is a large part of their business. Around 70% of our interaction volume is around prepaid transactions. For many years, Contact Solutions has focused on improving communication technologies for their clients so that they can achieve top-notch customer service capabilities. Contact Solutions has kept ahead of technology and trends by continuously adopting new mobile proficiencies.

LTP) For our audience who may not be familiar, can you tell us what Contact Solutions is about?

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