Payments

Financial Innovation for the Forgotten Demographics

AARPDirector, Market Innovation

At the eighth Annual State of Entrepreneurship Address, the Kauffman Foundation launched the "Zero Barriers to Startup" initiative and urged entrepreneurs and policymakers to help break down barriers to new business creation. While the US is becoming more racially diverse, the makeup of entrepreneurs does not reflect the changing demographics.

A similar theme was echoed by this year's South by Southwest Festival, an annual event in Austin, Texas that brought people from around the globe to meet, learn, and share ideas. Almost every entrepreneur I have met has a personal story with a conviction propelled by the needs of a family member or close friend. Those inspirations are what make the startup world so exciting to watch and to be a part of. 

One of my key takeaways was the topic of diversity in tech, and how we must make a conscious effort to seek out people from more diverse backgrounds in the innovation lifecycle, from founders to funders and board members. Here are some of the startling figures cited by Jean Case and Steve Case of the Case Foundation:

  1. Only 10% of venture-backed companies had a female founder, 1% had an African American founder. 
  2. An overwhelming 78% of all venture capital investment went to companies in Silicon Valley, New York, and Massachusetts.
  3. 93% of the investing partners at the top 100 venture firms were men. 

According to a recent McKinsey study, “companies in the top quartile for racial and ethnic diversity are 35% more likely to have financial returns above their respective national industry medians.”

And diversity matters not just for the bottom line. Having founders from different background and demographics can bring a diversity of thoughts and problem-solving skills. This helps to ensure innovation and economic growth across all communities as our population (and target audience) becomes more of a “melting pot,” and our needs evolve. One good example is Vicki Zhou, Co-founder of WiseBanyan. Her family background enabled her to look at investment through a different lens, and her startup was created with a mission to provide access to financial advice and investment opportunities to everyone.

Be purposeful. Be inclusive.

Speaking of diversity and inclusion. Earlier this month, I wrote a post about the financial health of Americans and where traditional financial institutions and startups could lend a helping hand. It was written partly out of frustration that there are so many Americans (especially the older adults) who need help managing or improving various aspects of their financial lives, but yet, the market seems fixated on “racing to be second.” AARP will be hosting their sixth annual LivePitch event in Mountain View on April 12–13, which aims to shine a spotlight on the innovation activities going on in the space benefitting the 50-plus, a generation that seems to have been left out of the disruption activities in the FinTech world.

Here is a quick list to highlight a handful of startups that I have come across that are doing interesting things for the sandwich and older generations. Some of these will be at the AARP event mentioned above. As with any “lists,” this is not meant to be exhaustive. There are a lot of great entrepreneurs out there doing wonderful things – and every day I keep finding more. So keep up the good work! We need you.

Abaris: B2C online marketplace and resource for income annuity products. They were one of the very few startups looking at innovating the retirement planning space early on. It has been amazing to see how much they have grown under Matt’s leadership. His steadfast conviction and relentless effort in solving the retirement income problem for the older adults is truly inspirational. @myabaris

Earn Up: Loan payment automation that budgets and schedules payments based on monthly income and whenever the customer can afford it. According to the company, a majority of their customer have been able to accelerate their debt repayment. Kudos! @EarnUp‬‬‬

EverSafe: Learning system to protect seniors against fraud, identity theft, and age-related issues by monitoring and alerting on unusual activities. I love that the solution is designed for the entire family, including kids and aging parents. @EverSafeSeniors

Fabric Wealth: Financial life management combining tech and human touch. The founder was caught by (pleasant) surprise when they started getting a lot of older adults signing up for service. Who says 50+ don’t use tech?

Finmason: Risk tolerance assessment tool for wealth managers/investors. It is a good example of leveraging big data and analytics to close the investment gap. @FinMasonInc‬‬‬

Guide Change: Promotes financial independence and helps to prevent fees/losses from fraud and financial exploitation. The Founder, Michael Curran, got the inspiration after participating in a local hackathon in Austin. @Guide_Change‬‬

Golden: “Financial caregiving” solution for families to help manage their parents’ financial lives. This is one of the very few startups trying to address head-on the enormous difficulty in untangling our aging parents’ financial lives. @joingolden

Lifesite: Digital vault on the cloud for family members/designated members to share confidential financial and health documents. Their app and built-in mobile scanner can come in handy during stressful life events when caregivers need to get things in order in a short amount of time (e.g. sudden illness of older family member). @lifesiteco

Long Game: Prize-linked savings account that rewards individuals for making, maintaining, and growing deposits. Who would have thought to put lottery and savings together? @longgame‬‬‬

Pefin: AI financial advisor that provides personalized financial plans and investment advice. The dynamic nature of how they can support the ups and downs of a consumer’s financial life makes this solution more unique compared to the typical robo-advisor. @pefininc

SafetyNet: Insurance for job loss and disability. It started as part of the CUMIS Insurance Society located in the Midwest. With so few supplemental income insurance options like this one, it can prove to be a gamechanger. @BillSafetyNet

Shift Savings: Savings app that helps users change habits leveraging behavioral economics, specifically targeting the sandwich generation and 50+. They also have an employee benefit option that allows employer contribution. @shiftsavings

SilverBills: Bill paying services to ensure bills paid on-time and accurately. The Founder, Marci, started the company after witnessing the challenges faced by her older aunt paying bills on time and correctly. @SilverBills

Token: Payment identity protection to prevent payment fraud. Who doesn’t love not having to give away our credit card information online or over the phone? @jointoken‬‬‬

True Link: Investment advisory services for retirees. They also offer prepaid cards for older adults to safeguard their financial well-being. Kai, the founder, decided to start the company when his mother was struggling to take care of his grandmother who was suffering from cognitive decline. @TrueLinkFin

United Income: Money management based on retirement spending curve, risk tolerance, and retirement goals. This is founded by Matt Fellowes, who also founded HelloWallet in 2009 (now owned by Morningstar). This is one of the very few “decumulation” tools out there; Omidyar Network was one of the first investors. @unitedincome

Be intentional

I strongly believe that we have the power within each one of us in the industry to make a positive impact. A recent report by McKinsey Global Institute concluded that widespread adoption and use of digital finance could increase the GDPs of all emerging economies by $3.7 trillion by 2025. 1.6 billion newly included individuals would have access to financial services, with more than half of them being women. These figures are simply too large to ignore. 

Our capacity for empathy is part of what makes us human. Let’s use our actions to inspire others to do more for the common good and their wellbeing. Imagine what could be done by leveraging technology and combining the best of both incumbent and startup worlds.

What we have seen is just the tip of the iceberg. As Chris Skinner pointed out in his recent blog post, financial inclusion is not charity; it also makes good business sense. So let’s meet at the end of the rainbow and see if you can find the pot of gold.

Theodora Lau

AARPDirector, Market Innovation

Theodora Lau is a thought leader whose work seeks to spark innovation in the public and private sectors for the benefits of the 50-plus cohort. She focuses on developing and growing an ecosystem of financial institutions, corporates, entrepreneurs, and venture capitalists to better address the unmet needs of older adults.

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