May 21, 2017
This week, I’m inspired by Ben Thompson and James Allworth’s podcast, Exponent. A pitfall of our technology-obsessed business culture is that we forget technology itself is never enough. Technology must be applied in the right situation, in a sustainable business model, and with reasonable checks and balances. Financial services have learned a few things over the decades. We shouldn’t throw out every customer insight and business process we’ve developed. The trick is, what should we keep and what is obsolete?