Week in Review: Mimicry, Machine Learning, and the Business of FinTech

This week, I’m inspired by Ben Thompson and James Allworth’s podcast, Exponent. A pitfall of our technology-obsessed business culture is that we forget technology itself is never enough. Technology must be applied in the right situation, in a sustainable business model, and with reasonable checks and balances. Financial services have learned a few things over the decades. We shouldn’t throw out every customer insight and business process we’ve developed. The trick is, what should we keep and what is obsolete?

BBC fools HSBC voice recognition security system (BBC)

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