December 29, 2016
Customer expectations are often running ahead of the available options, creating a gap for innovators to fill. In the financial services industry, the speed of service delivery without security and quality compromise became a cornerstone of the development of highly competitive alternatives to institutional portfolios. As a part of market penetration strategies, technology startups ‘spoiled’ customers by bringing up the benchmark of service delivery so high, that anything less than instant is almost unacceptable. Meanwhile, nobody canceled the high quality of service and appropriate risk management (although, new ways to measure the risk had to be developed to speed up processes).