December 22, 2017
The holidays are a major stress test for professionals supporting the retail pipeline. Every year, e-commerce retailers (eTailers) vow to fight the wave of holiday fraud better than the year before without turning away good business. Now they must also prepare to defend themselves against more overall fraud attacks; they can expect fraud attempts to jump by 30% or more – much like they did in 2016. One of the biggest challenges eTailers face is recognizing criminals hiding amongst the higher volume of shopping during peak season. Another key challenge is anticipating a fraudster’s tactics, which become increasingly sophisticated to fool businesses out of goods and services.
So, how should eTailers fight these and other fraud challenges before they are slammed with peak season? There are four key steps:
Have a fraud team memb ...