August 7, 2018
As Generation X hits its prime earning years, and millennials enter into the workforce, they’re taking center stage as the new generation of investors. Technology has not only altered the way individuals shop for products and services but also the way they interact with the companies who are selling these products and services.
This breed of investors is tech-savvy and self-directed, seeks work-life balance, values freedom and responsibility in the workplace, and dislikes micromanagement. As many of them approach the middle of their working careers and potential peak earning years, they’re becoming increasingly relevant for banks and other financial services institutions. They even have a label, mass affluent, due to their extensive presence and financial wealth.
The banking behaviors of mass affluent cus ...