June 26, 2014
On 24th June 2014, Leading mobile point-of-sale (mPOS) device provider - Infinite Peripherals - announced that it has partnered with Digital Dining, in order to deliver exclusive mobile POS solution to Tarry Lodge Enoteca Pizzeria, based in Westport, Conn., and owned by B&B Hospitality Group.
We had the choice between stationary POS terminals and handhelds in order to keep costs low, and, in the end, we decided that going exclusively with handhelds would offer the best customer experience and return on investment, commented the director of information systems for B&B Hospitality Group, Maciej Wojcicki, in a press release. Our results have been outstanding.
Tarry Lodge, in conjunction with DD Mobile Digital Dining software, utilizes 12 Infinite Peripherals Linea Pro 4 devices for the iPhone 4 and iPod touch 4th generation, according to the press release.
Tarry Logy was created by famed chef Mario Batali and partners Joseph Bastianich, Andy Nusser and Nancy Selzer. It offers signature hand-made pastas, exquisite fritti and pizzas cooked to order on the restaurant’s famous wood-fired grill.
B&B Hospitality Group states that it engaged Digital Dining and IPC before opening the Westport location because they wanted to include an exclusive mPOS system within their operations.
After implementing the mPOS system, Tarry Lodge reported remarkable results:
Improved customer service:
We worked closely with Digital Dining to design the screen app the right way so that our servers could find the items they needed very easily. We also conducted extensive training with our servers to ensure that the handheld is a part of the entire service equation and is almost invisible – much like a magic trick – to our customers throughout their dining experience, stated Wojcicki. Our servers focus on the customers, not the device, and the system is designed perfectly with that goal in mind.
Tarry Lodge is an excellent example of how an exclusive mPOS system can deliver ROI and improved service to a restaurant, commented the channel development manager at IPC, Victor Bobadilla, in the same release. We’re thrilled that we were able to partner with Digital Dining to yield such great results for Tarry Lodge, and we look forward to working with more B&B Hospitality Group restaurants in the future.