December 1, 2016
Millennials are quickly becoming the face of small businesses in America. For banks, this marks a sea of change in one of their largest and most important customer segments.
Unlike their predecessors, this generation doesn’t write checks. Millennial small business owners are full-fledged digital natives. They have grown up with consumer technology and their expectations have been informed almost entirely by consumer apps and interfaces.
This presents major challenges for banks looking to retain th ...