Let's Chat: Catering to Remittance Customers With Chatbots

Robots are coming. But don’t worry – they’re here to help.

Over the next few years, chatbots will take on a bigger role within the remittance industry. Reports on the overall chatbot market show an expected compound annual growth rate of 35.2% from 2016 to 2021 – eventually topping $3 billion. However, if done right, the opportunity within remittances could be much more.

Wondering what all the fuss is about? From transforming the user experience, to improving fraud detection, to delivering new levels of customer service, chatbots are primed to bring significant improvements to the world of money transfer.

Ditching the form – a new user expe ...

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