March 30, 2018
There has been a massive surge in the popularity of using instant messengers to provide online customer support and chatbot work. Even in the banking industry, which is notoriously conservative, have been entering the space in droves to increase customer satisfaction and lower costs.
Chatbots have found their way into corporate intranets, to provide information and training for staff, and into the Internet for all clients and potential customers. Virtually every major bank has integrated some form messenger-based chatbot into their website or as part of a mobile app.
There is a lot of interest in the FinTech community in using automated messengers to interact with customers, Alexey Kulyk, Director of Products at the international payment provider Maxpay, shares, expressing confidence that using messengers and chatbots are more than just a fad. He believes that chatbots are becoming an integral part of any marketing and customer satisfaction plan.
In such a dynamic environment, it is key to allow clients quick access to any information about your company and products, whether it is news, interest rates, new products, current balances, or financial results, Kulyk emphasizes. It’s critical to allow clients quick access to any information about your company and products.
Two of the largest banks in Canada, a country whose banks are conservative even by banking standards, have also jumped into the game. BMO and TD have recently released voice apps that are integrated with Amazon’s voice-activated assistant, Alexa, to answer customer questions. The service is designed to not only lower costs but also allow t ...