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Study: New Digital Consumer Research from Contact Solutions Reveals Shift in Customer Engagement Preferences

Recent Data Expose Disconnect Between E-Commerce Experience and Consumer Preferences

RESTON, VA [Press Release] – The e-commerce landscape is changing. Today, mobile commerce accounts for nearly one-third (1/3) of all U.S. transactions, creating a demand for enterprises to evolve and accommodate new customer behavior and expectations. Contact Solutions surveyed 1,004 consumers on their current and preferred means of engagement, and found that 90% of consumers would be more likely to stick with a company that offered an excellent experienc ...

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