The Simple but Big Problem for Apple Pay Users in London

AnthropologieDepartment Manager

Apple pay

Apple Pay officially launched in the UK on July 14. Advertisements are prominently displayed on Tfl (Transport for London) home page, emphasizing “The easy, secure and private way to pay with a simple touch,” the Tfl is one of the many UK retailers accepting Apple Pay.

“Easy, secure, and private” were some of the expectations commuters hoped for. The tap in and out contactless payment option allows travelers to complete payments for rail services with just the wave of their iphone 6/6 Plus or Apple Watch. Since the launch of Apple Pay, there have been a wave of Tfl travelers with an energy-draining experience when their battery dies before their journey is complete.


To avoid such problems, Tfl has advised the following direction for Apple Pay travelers along with additional helpful need-to-knows found here:

Make sure you have enough battery

Your iPhone or Apple Watch must be switched on to use it to travel. You should also check that you have enough battery on your iPhone or Apple Watch to complete your journey. If you don't and:

- It runs out of battery in the middle of a rail journey, you will not be able to touch out at the end and could be charged a maximum fare

- If an inspector asks you to touch your iPhone or Apple Watch on their reader, it will not be able to be read and you could be liable for a penalty fare

Also, customers can obtain a refund by logging into their online accounts or contacting customer services on 0343 222 1234.

Like many rechargeable devices, the battery life often varies based on the model and device usage.

- iPhone 6: Up to 10 hours on 3G, up to 10 hours on LTE, up to 11 hours on Wi‑Fi.

- iPhone 6 Plus: Up to 12 hours on 3G, up to 12 hours on LTE, up to 12 hours on Wi‑Fi.

Users can assess their iPhone 6 / 6 Plus battery info here. All battery claims depend on network configuration and many other factors; actual results will vary. Battery has limited recharge cycles and may eventually need to be replaced by an Apple service provider. Battery life and charge cycles vary by use and settings. Visit this website and this website more information.

- Apply Watch: All-Day Battery Life - Up to 18 hours

Apple Watch battery info is available here. Apple Watch battery performance claims are based on test results from the 38mm Apple Watch. A 42mm Apple Watch typically experiences longer battery life.

Contactless payment technology is reshaping customer experience, especially in travel. While Apple Pay has made a significant breakthrough in the of mobile payments space, retailers and service providers offering Apple Pay can use this technology as a launch pad to stay connect with their customers as new users get acclimated with the benefits of the service.

Ruth Pender

AnthropologieDepartment Manager

Ruth Pender is a former Community Manager at MEDICI (f.k.a Let’s Talk Payments).

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