November 22, 2015
It’s no secret that the digital revolution has impacted every industry, including the restaurant business. Online payments in particular significantly affect the restaurants. As companies like Taco Bell and Starbucks added ordering and paying to their mobile apps, customers are choosing to pre-order and pre-pay for their meals – only entering the storefront to quickly grab their purchases. The restaurateurs certainly had to adapt to newly shaped habits and incorporate online payments as another money stream channel, which was happening actively for a long time. Leslie Lopez, Brand Manager at Togo's, a restaurant chain operating across 255 locations, shared her insights on the ways online payments are shifting the restaurant business. Here is the transcript of the interview with Leslie:
LTP: For our audience that may not be familiar with your business and experience, could you please briefly describe how long you have been in the restaurant business, the format of your restaurants and how many stores you have?
Leslie Lop ...