Western Union and MoneyGram Say ‘Elephants Can Dance’

People are talking a lot about startups and disruption, but it does not mean that the incumbents will always be disrupted. In this article, we will be talking about the remittance segment where money transfer incumbents like Western Union and MoneyGram are moving fast. Now, they pose a major threat to the startups that are banking on the digital channel of money transfer.

Western Union has been criticised in recent years for its over-reliance on the agent model. In response, the firm has aggressively adopted a multichannel approach. In the last couple of years, the conventional remittance service provider has invested heavily in t ...

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