What Do Consumers Want From Retailers and Can Retailers Meet Their Expectations?

With the rapid adoption of advanced tech-powered solutions across industries, over time, it becomes more difficult to remain relevant in a rapidly-changing environment and meet rising customer expectations. Once exciting and enchanting experiences quickly become an ordinary reality and businesses find themselves caught up in the race to offer something even more exciting to draw attention. The reality is especially harsh for the retail industry regardless of segment. Amazon has long been spoiling customers with ever-shortening delivery time and now the absence of the option of next-day delivery with some retailers sometimes evokes discomfort. The same goes for the return option, free del ...

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