February 6, 2019
The Payment Card Industry Security Standards Council (PCI SSC) recently unveiled revised guidelines for protecting telephone-based payment card data. The new guidelines explore the potential risks and security challenges associated with telephone-based card payment environments, such as call and contact centers in financial institutions like banks, loan providers, and credit bureaus.
The updated guidelines also underscore the urgency for financial institutions to protect telephone-based payments in order to keep up with the ever-changing technology and regulatory landscape as well as to safeguard against rising fraud incidents.
As the guidelines haven’t seen an update since 2011, let’s shed some light on the key updates and how the strategies and technologies recommended within can help businesses across the financial services industry achieve and maintain PCI DSS compliance and reduce the risks associated with potential data breaches.
Consumers expect ba ...