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The Reason You Should Trust AI in Online Banking

As we become accustomed to using advanced technology in our daily lives, we also expect seamless transactions in other aspects like shopping and banking. For more sensitive processes involving money, the industry has begun using artificial intelligence to fight fraud.

In fact, it is expected that AI will be the next big thing in finance, changing the way we do everyday transactions. After all, this industry, with all the data it carries, the transaction history needs a “middle man” to ensure that there’s no fraudulent activity occurring.

With the help of AI, banks are able to detect suspicious activities and prevent attackers from doing any more damage. What usually took weeks, even months to follow, can now simply be automated in the background, then alerting you in a matter of minutes if it detects any inconsistencies in the system.

AI is also able to handle huge amounts of data in less time. Tedious tasks can be designated to the machine and while other higher thinking tasks can be designated to humans instead. That’s a lot of resources saved, and profit gained – simply because you’re able to process transactions more smoothly, and people gravitate towards you for the security that you offer.

What’s even better is that AI is not an ordinary machine. It’s continuously learning based on the data it receives, and the more it’s utilized, the smarter it gets. This means it’s able to learn from a series of actions and detect even more sophisticated manners of money laundering, saving banks from millions of dollars in losses.

AI can also predict future behavior based on past data points. So not only can you make security more robust, but you can also create products and services that customers will actually like. Furthermore, it can help create a more tailored experience for your existing customers.

In the coming years, you can expect your bank to be more rigorous with KYC compliance. This is to ensure they have as much data about their customers as they can gather as a way of verifying them. The idea of doing this process may be quite tedious, but it’s a step customers only need to do once in order to enjoy a lifetime of secure transactions with their bank.

But can it really be trusted?

What makes AI trustworthy is its ability to give users control. This means removing the burden of tedious tasks while still leaving the user who is a human being in the driver’s seat. For example, you wouldn’t want your bank to be making automatic financial transactions for you. As accurate as the technology will be, it can’t grasp the human nuances that make us do the things we do. But it can provide suggestions, recommendations, and warnings based on the data it collects. And give the human user, you, the final say of whether to follow or ignore it.

AI has been around for quite some time, but it’s only in the last decade did we really begin implementing it in our tech devices. Whenever you use Google Search, tag a friend on Facebook, or navigate a place with Apple Maps, you are using AI technology. And in some ways, its accuracy surprises you because you wouldn’t expect it to use past information in the current context. 

This is what AI does with banking as well. It is always learning and uses context to provide you better results. So if you are currently enjoying the benefits of AI in your regular smartphone, you can expect it to be even better with banking where trillions of dollars are at stake and loss is the last thing these financial organizations want. 

Some banks are currently using AI in the front-office and all the way back to the anti-fraud office. There was a report on how AI is being used from the beginning transaction until the end of the transaction to detect any fraudulent behavior. It’s also said in the report that AI applications in banks can save banks $447 billion by 2023. It has provided the bank and its customers a better and “frictionless” experience with 24/7 communication and an easier, more refined system.

One prime example that has been working: Asian banks using this in their customer onboarding system. Due to how smartphones and other technologies have taken into account how customers are banking. Customer mobile applications to log in at any time and manage your account is important to customers. Some login applications even provide a thumb-print biometrics login on those applications as a way to keep customers’ information secure.

Seven Bank in Japan is using cutting-edge facial recognition technology in its ATMs to enable users to open bank accounts on their own without needing to go through a branch manager. It is said to provide easier onboarding with their potential customers since it’s less hassle to sign them up.

Some Asian banks are also looking to become ‘digital-only’ banks and have attracted a lot of digital-savvy customers. For example, Kakaobank successfully onboarded around 1 million customers within five days of its launch.

Currently, nearly half of all banks using biometric technologies are in Asia. They’re leveraging the use of biometric data as a way to authenticate customers, process transactions, and log customers into secured networks. As for AML and KYC Compliance, the Monetary Authority of Singapore (MAS) is exploring the use of AI and ML in the analysis of suspicious transactions to identify those transactions that warrant further attention. Stakeholders are spending millions of dollars implementing this technology into their system. So you can best be assured that it’ll be money worth spending if it means being able to make the banking experience easier and more secure.

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